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How we protect your account and payments

Your privacy is central to how spn game operates. When you deposit via JazzCash, Easypaisa, Raast or Bank Transfer, your payment details and account information stay encrypted.

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spn game How we protect your account and payments
REACH US ANYTIME

How to contact us about your privacy

Team online

Live chat

Open the chat icon on your account page. Our team responds during active hours to answer questions about your data, account access, or how we handle your JazzCash or Easypaisa details.

Email support

Send a privacy question to our support mailbox. Include your account email and what you'd like to know about your stored data or payment history. We reply within two working days.

Account settings

Log in and visit your account privacy section to see what we hold, request changes to your details, or ask us to delete non-essential information kept after closure.

HOW WE HANDLE IT

Data security and your control

Encrypted transfers

Every JazzCash, Easypaisa, Raast and Bank Transfer payment travels through encrypted channels. Your wallet balance and transaction history are stored in secure servers. We verify each withdrawal against your registered account before it clears.

Cookie management

Cookies track your session and remember your login across devices. You can disable non-essential cookies in your browser settings without losing account access. We do not sell cookie data to advertisers.

Account verification

When you request a withdrawal or change your payment method, we re-verify your identity. This protects you from unauthorised transfers and keeps your Raast or Easypaisa wallet secure.

Retention and deletion

We keep active account data while your account is open. After closure, we retain transaction records for tax and compliance purposes but delete your personal profile within 90 days unless law requires otherwise.

Third-party access

We share account data only with payment processors and licensed service partners who handle JazzCash, Easypaisa, Raast and Bank Transfer settlement. These partners sign strict confidentiality agreements.

Your rights

You can request a copy of your stored data, ask us to correct errors, or request deletion of non-essential information. Contact support with your account email and request type; we respond within ten working days.

Privacy and data questions answered

No. Your JazzCash, Easypaisa or Raast details are processed by secure payment partners. We see only a transaction reference and confirmation. Your full payment method is encrypted and held by the payment processor, not by us. Your account shows your wallet balance and deposit history, but not your card number or mobile account details.

We delete your profile, name, contact number and login details within 90 days of closure. Transaction records for deposits and withdrawals are kept for up to five years for tax and compliance purposes. You can request a copy of your data anytime before or after closure.

Yes. Log in and go to Account Settings > Privacy & Data. You'll see your stored name, contact details, payment methods on file, game history and wallet balance. For a full copy of everything we hold, including backend records, contact support with your account email and they'll send it within ten working days.

Your login is protected by email verification. If you forget your password, we send a reset link to your registered email. If someone logs in without permission, contact us immediately via live chat or email. We can freeze your account, verify your identity, and reset your access within two hours during support hours.

No. We do not sell your personal data. We share account information only with payment processors and compliance partners who need it to settle your JazzCash, Easypaisa, Raast or Bank Transfer transactions. These partners are bound by strict confidentiality terms and cannot use your data for marketing.

Cookies remember your login, device preference and game history across sessions. They help us recognise you when you return on mobile or desktop. You can disable non-essential cookies in your browser settings without losing account access. Essential cookies for security and login cannot be turned off without breaking your account connection.

We keep a record of your previous payment methods so you can see your full transaction history. However, we do not store your old JazzCash or Easypaisa details after you remove them from your account. You can request deletion of old payment records anytime by contacting support; we remove them within five working days.